Privacy Policy

Effective date / Last updated: 2026-11-06

1. Operator and scope

SINCHENG TRADE LIMITED, at ROOM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG, operates nelovirasolution at nelovira.com. Registered jurisdiction: Hong Kong Special Administrative Region. We act as the data user under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong for personal data used to administer accounts, workspace records and enquiries. This notice does not imply that the workspace serves ads or collects live advertising audiences.

2. Information we handle

Information you submit may include your email, company, contact name, country, address, account credentials, campaign records and enquiry content. Passwords are stored as hashes. Session identifiers support signed-in access. Requests necessarily transmit technical details such as network address and browser information to service infrastructure. Avoid including sensitive personal information or personal audience lists in campaign records or enquiries.

3. Purposes and legal grounds

We collect and use personal data for providing the workspace, responding to requests, administering accounts, protecting the service and meeting legal obligations, or for directly related purposes permitted by the Personal Data (Privacy) Ordinance. A new purpose requires your prescribed consent unless a lawful exception applies. Providing required account details is necessary to create and administer your account; optional details may be omitted. Any use or provision of personal data for direct marketing must meet the notice, consent and opt-out requirements of Parts 6A and 6B of the Ordinance, as applicable. You may withdraw direct marketing consent without charge through our privacy contact.

4. Sharing and service providers

Information may be accessible to personnel who need it for the agreed service, and to providers engaged for hosting or necessary support under appropriate restrictions. It may be disclosed when required by law, for lawful claims or at your direction. We do not sell personal information. This policy does not assert an active relationship with media suppliers or measurement partners.

5. Cookies and preferences

A necessary session cookie maintains authentication. A separate cookie named nelovira_cookie_consent_v1 remembers your choices for one year. Optional functionality, analytics and advertising categories remain disabled unless you allow them; a choice does not itself install a tracking service. Use Cookie preferences in the footer to review or withdraw your choice. The initial notice permits continued browsing. Browser settings can also block or remove cookies, although blocking necessary cookies may prevent sign-in. Where cookies involve personal data, their use is subject to the Personal Data (Privacy) Ordinance and applicable guidance from the Office of the Privacy Commissioner for Personal Data (PCPD). Any optional technologies or marketing communications must follow applicable consent and communications requirements.

6. Security and retention

Measures designed to protect account information include password hashing and access controls. Other technical and organisational measures may be appropriate to the processing involved. No system guarantees absolute security. Information is retained only as needed to provide services, handle requests, resolve disputes or comply with legal requirements, then deleted or de-identified where appropriate. Contact us to request account closure or deletion.

7. Your choices and rights

Under the Personal Data (Privacy) Ordinance, you may make a data access request to ask whether we hold your personal data and obtain a copy, and may request correction of inaccurate personal data, subject to lawful exceptions. Send requests to privacy@nelovira.com. We may verify your identity proportionately and handle requests within the requirements of applicable law. You may also request account closure, withdraw consent where applicable and ask us to stop direct marketing without charge. You may lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD). Where other data protection laws apply, including the EU GDPR or US state privacy laws such as the CCPA/CPRA, we handle the additional rights available under those laws in accordance with their requirements.

8. Processing in other locations

This notice does not assert a particular hosting location or an existing international transfer. If processing involves another jurisdiction, we assess the arrangement under applicable Hong Kong data protection requirements and PCPD guidance, including provider due diligence and appropriate contractual safeguards before it begins. This notice does not claim an adequacy decision for an overseas destination. Ask us for information relevant to your data and proposed service.

9. Customer-provided data

Customers are responsible for the lawful collection and use of information they provide and for obtaining necessary permissions. If an additional service requires processing personal information on a customer's behalf, the parties must agree appropriate processing terms covering purpose, instructions, security, assistance and return or deletion before that processing starts.

10. Children and changes

The service is intended for business users and is not directed to children. Contact us if you believe a child has supplied personal information. We may update this notice to reflect service or legal changes and will provide appropriate notice of material changes.

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